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Terms & Conditions
Hotels given in the website / offered in the quotation to you are subjected to availability after the realization of your initial payment.
Raintree Holidays will confirm the hotels only after getting the initial payment from guest.
If offered hotels are not available at that time, Raintree Holidays will book and give almost similar category hotels with your permission.
Hotels once booked can be changed only as per the cancellation policy of hotels. All such cancellation charges will be charged to guest directly.
Normally transportation service is available from 8.30 am to 6.00 pm. We never recommend night driving on safety point of view.
On emergency cases /special cases we provide early / late driving, but it should be mentioned in the final itinerary sent to you.
In deluxe a/c houseboats, a/c will be operated from 9 pm to 6 am in bed rooms.
Check in time of houseboat is 12 noon and check out is at 9 am .Houseboat will not make cruise after 5.30 pm till 7.30 am due to safety reasons.
All guests are requested to give meal plan to houseboat one day in advance to enable them to prepare meals for your trip.
Cancellation of all packages with the panel hotels (listed in our websites/Itinerary) is subjected to the cancellation policy of Raintree Holidays.
Cancellation of all other packages will be subjected to the policy of each hotels included in that package.
Disputes, if any, shall be subject to the exclusive jurisdiction of High Court of Kerala, Ernakulam, Kerala, India.
Airline seats and hotel rooms are subject to availability at the time of booking.
A maximum of 2 adults are allowed in one room. The third occupant shall be provided a mattress/roll-away bed with additional cost.
Children below 5 years are complimentary, children above 5 yrs to 12 yrs will be charged as per the hotel policy. Children above 12 years are considered as adult.
Any Loss / expenses incurred by unforeseen circumstances / force majeure - e.g. flight delays/cancellations, road blockage, vehicle breakdown, strikes etc is not covered under the proposed package but we will be with you for any assistance that we can provide you with.